- 09 523 2790
- [email protected]
Services / What we can do for you
Services
Quality is everybody’s business
All Framework services ensure that quality is part of everyday business. Support staff have consumers as the central focus. Management, Human Resources and business support ensure that systems are functional and meet the needs of a progressive and responsible organisation.
Framework again received three years certification of its residential services in August 2010. The really great thing was that within that report, a range of areas received a continuous improvement rating. This is the highest possible rating and shows that Framework has moved beyond compliance and achieved areas of excellence.
Recent contract audits (of all the District Health Board funded services), had similar results, with only two minor partial achievements.
For Framework employees, the gratifying verbal feedback has been that there is consistency between:
- management reports, policies, plans, records and
- staff experience, consumer experience and feedback from family/whanau.
Quality is primarily managed by the Best Practice Leader, with involvement from staff at all levels in the organisation..This ensures that all aspects of service delivery of mental health and intellectual disability support receive s due attention, .including business, financial and human resources management, as well as direct provision of support to consumers and their whanau.
Integral to our quality drive is managing workplace responsibilities. The Health and Safety Committee, Infection Control Committee, Strengths Champions, Sustainability and a range of other organisational groups meet regularly and are well supported by management.
Framework also has a comprehensive staff training schedule as well as team based activities that contribute to increased skills and the capture of innovative ideas.
"You alone can do it, but you can't do it all alone"
Contact us:
Contact person:
Title: Best Practice Leader, Tel. 09 5232790 extn 9304
Email: [email protected] (attention Best Practice Leader)
Work Focus
Workfocus provides a placement and support service for those who have experienced mental illness in finding, maintaining and developing job and career opportunities.
Personal Focus
Personal Focus provides a variety of skill based programmes that promote life skills, community integration and preparation for employment.
Community Living Service
The Community Living Service is responsible for engaging and supporting clients with a mental illness and with high needs so that these clients can engage in their chosen community and achieve their fullest potential.
Residential Rehabilitation
Framework's Residential Rehabilitation Service offers a comprehensive supported accommodation service for 20 residents in four houses, three in Kingsland and one in Massey.
Intensive Support Service
Our Intensive Support Service provides a pre-vocational and vocational service for service users, who are regarded as having high and complex needs, often with a dual diagnosis of an intellectual disability and a mental illness.
Community Support Service
Our Community Support Service provides home-based community support to people with mental illness who live in South Auckland, Central Auckland and Waiheke Island.
Peer Support
Peer Support is a voice at Framework – a voice for service users to have their say, and a way for us to work in collaboration with service users.
Like Minds Like Mine
Framework is one of five northern providers to Like Minds, Like Mine, a national project to counter stigma and discrimination associated with mental illness.