Quality is everybody’s business
All
Framework services ensure that quality is part of everyday business.
Support staff have consumers as the central focus. Management, Human
Resources and business support ensure that systems are functional and
meet the needs of a progressive and responsible organisation.
Framework
again received three years certification of its residential services in
August 2010. The really great thing was that within that report, a
range of areas received a continuous improvement rating. This is the
highest possible rating and shows that Framework has moved beyond
compliance and achieved areas of excellence.
Recent contract
audits (of all the District Health Board funded services), had similar
results, with only two minor partial achievements.
For Framework employees, the gratifying verbal feedback has been that there is consistency between:
• management reports, policies, plans, records and
• staff experience, consumer
experience and feedback from
family/whanau.
Quality
is primarily managed by the Best Practice Leader, with involvement from
staff at all levels in the organisation..This ensures that all
aspects of service delivery of mental health and intellectual
disability support receive s due attention, .including business,
financial and human resources management, as well as direct provision
of support to consumers and their whanau.
Integral to our quality
drive is managing workplace responsibilities. The Health and Safety
Committee, Infection Control Committee, Strengths Champions,
Sustainability and a range of other organisational groups meet
regularly and are well supported by management.
Framework also
has a comprehensive staff training schedule as well as team based
activities that contribute to increased skills and the capture of
innovative ideas.
"You alone can do it, but you can't do it all alone"
Contact us:
Contact person:
Title: Best Practice Leader, Tel. 09 5232790 extn 9304
Email: reception@framework.org.nz (attention Best Practice Leader)
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