The Crisis Prevention Institute (CPI) launched the MAPA (Management of Actual and Potential Aggression) Program in New Zealand in April 2016 after a hugely successful rollout in Europe & North America.

MAPA is the next generation of the popular Nonviolent Crisis Intervention course which has been widely used throughout the Americas, Europe, the Middle East, New Zealand & Australia and increasingly in several Asian countries.

Course Enhancements:

MAPA utilises the same content and structure as Nonviolent Crisis Intervention training but includes the following enhancements;

  • A greater emphasis on where the course sits within the Positive Behaviour Supports (PBS) framework as a secondary intervention to the whole range of primary interventions.

  • Clearer language and explanations of key terms within the preventive and de-escalation portions of the course.

  • A new unit on risk and decision making giving staff a behavioural risk assessment perspective to guide decision making when considering using restrictive interventions.

  • Enhanced range of physical interventions including standing and seated interventions. The interventions are designed to be easier to train and retain.

  • An emphasis on use of the least restrictive intervention for the least amount of time on a range of low- to high- level responses to presented risk.

  • A new range of advanced training geared toward more acute and higher risk settings whilst maintaining the Care, Welfare, Safety, and Security of all.

The focus of the course remains on taking a positive proactive approach to prevention and de-escalation and emphasizes the use of restrictive physical interventions only as a last resort. The nature of the course and how it is taught means it can be utilised across the broad spectrum of service provision including education, health, elderly care, learning disability and mental health.

Delivery options:

The course is available either at our training venue or we can facilitate the training at a venue of your choice.

To find out more about MAPA training, please call (09) 523 2790 or email